Let Us Do the Worrying: Flexible Support Plans
Whether you elect to have us host your next bridge or prefer to handle it in-house, we are available for technical support with the Concierge Support plan. With this plan, white-glove, videoconferencing IT assistance and deep discounts on an array of communication services come standard. Immediate answer, or at most a one-hour call-back by a skilled technician, is included.Concierge Support
More than a support plan, Courtroom Connect’s white glove approach puts you at ease and ensures your needs will be addressed immediately. By joining the program, you also get access to the videoconference applications above. The program includes the following:
- System Training
- Technical Support
- Immediate answer by skilled technician or at most a one-hour callback time
- Hours are Monday through Friday 8:30am to 5:30pm (EST/EDT as applicable.)
- Trouble Shooting Connections
- Vendor interfacing (e.g. Polycom)
- 24 hour test facility
- Access to IT Round Table Discussions
- Access to Delaware State Bar Speaker’s Panel
- Account for public room bookings at discounted $160/hr rates
- Account for bridging service conferencing rates at $80/hr per site
- Discounted membership on Law School Connect Program
- Access to AT&T ISDN low rate plan
- Streaming support from the videoconference unit
We also offer two Polycom support programs:
- Premier, one year, VSX7000 Series - Parts are shipped priority level same business day, telephone tech support available during business hours, and also includes software updates and upgrades.
- Premier, three year, VSX7000 Series - Advanced replacement parts shipped priority level same business day as call, telephone support during business hours, and also includes software updates and upgrades.